Request deletion of your KeepJoy: Home Declutter account and data
Follow the steps below to start a deletion request, see exactly which data is erased, what is retained temporarily, and how long any retention lasts.
Submit the request in-app
Open KeepJoy: Home Declutter → Profile → Settings → Account → Delete my account. Confirm the request and the email you used to sign in.
Or email us directly
Send an email to contact.keepjoy@gmail.com with the subject "Delete my account" from your sign-in email. Include any linked sign-in method (Apple / Google).
Verification & timing
We verify ownership (you may be asked to confirm a code) and start deletion within 3 business days. Most data is removed within 30 days; backups clear within 30-45 days.
What we delete
| Data type | Status | Details |
|---|---|---|
| Account profile & identifiers | Deleted | Email, account IDs, session tokens, and authentication identifiers used to sign in. |
| Content you created | Deleted | Items, folders, before/after photos, notes, tags, memories, timelines, and related metadata. |
| App preferences & device sync | Deleted | Notification settings, language choice, saved views, and synced copies across devices. |
| Support conversations you started | Deleted | In-app feedback threads tied to your account are purged once the request is processed. |
| Aggregated analytics | Kept (non-identifying) | We keep high-level, de-identified statistics that cannot be linked back to you or your content. |
What is retained temporarily (and why)
Operational logs - up to 30 days
Limited logs (e.g., service events, IP city-level) remain briefly for security, abuse prevention, and audit trail. They auto-expire within 30 days.
Backups - cleared within 30-45 days
Encrypted backups roll off on their normal cycle. Your deleted records disappear from backups within 30-45 days after processing.
Payment & receipts - retained per law
Store-provided transaction records (Apple / Google) are kept for tax, fraud, and accounting compliance for up to 7 years; they do not include your card details.
Support emails - up to 90 days
If you email us, the thread may remain for up to 90 days so we can resolve your request and meet legal obligations, then it is removed or anonymized.
Need help or want to revoke a request?
Contact
Email contact.keepjoy@gmail.com and include the email tied to your account. We aim to respond within 3 business days.
Pause or cancel deletion
If you change your mind before deletion is complete, email us immediately. Once the account and backups are purged, recovery is not possible.