Account & Deletion

Request deletion of your KeepJoy account and data

Follow the steps below to start a deletion request, see exactly which data is erased, what is retained temporarily, and how long any retention lasts.

1

Submit request in-app

Open KeepJoy → Profile → Settings → Account → Delete my account. Confirm the request and the email you used to sign in.

2

Or email us directly

Send an email to contact.keepjoy@gmail.com with the subject "Delete my account" from your sign-in email. Include any linked sign-in method.

3

Verification & timing

We verify ownership and start deletion within 3 business days. Most data is removed within 30 days; backups clear within 30-45 days.

What we delete

Data type	Status	Details
Account profile & identifiers	Deleted	Email, account IDs, session tokens, and authentication identifiers used to sign in.
Content you created	Deleted	Items, folders, before/after photos, notes, tags, memories, timelines, and related metadata.
App preferences & device sync	Deleted	Notification settings, language choice, saved views, and synced copies across devices.
Support conversations you started	Deleted	In-app feedback threads tied to your account are purged once the request is processed.
Aggregated analytics	Kept (non-identifying)	We keep high-level, de-identified statistics that cannot be linked back to you or your content.

What is retained temporarily (and why)

Operational logs - up to 30 days

Limited logs (e.g., service events) remain briefly for security, abuse prevention, and audit trails. They auto-expire within 30 days.

Backups - cleared within 30-45 days

Encrypted backups roll off on their normal cycle. Your deleted records disappear from backups within 30-45 days after processing.

Payment & receipts - retained per law

Store transaction records (Apple / Google) are kept for tax, fraud, and accounting compliance for up to 7 years; they do not include your card details.

Support emails - up to 90 days

If you email us, the thread may remain for up to 90 days so we can resolve your request and meet legal obligations, then it is removed or anonymized.

Need help or want to revoke a request?

Contact Support

Email contact.keepjoy@gmail.com and include the email tied to your account. We aim to respond within 3 business days.

Pause or cancel deletion

If you change your mind before deletion is complete, email us immediately. Once the account and backups are purged, recovery is not possible.